Blog: Student observations VS. reality as a member of technical staff

Nicole Choy – BSc Hons Biochemistry student, Sheffield Hallam University

I am currently on a 1-year placement within the technical team that supports the delivery of the practical classes in Biosciences and Chemistry. This placement is part of my degree course at Sheffield Hallam University.

As a student in the lab based practical sessions, the role of the technicians seemed minor in comparison to the academics leading the practical.

I did not think about the sorts of activities that lab technicians carried out. I knew they helped with preparing the labs, but not the scale of preparation that needed to be done. I also never thought about the clearing up of labs after we had finished and the range of duties they have for the labs to run smoothly.

Seeing technicians in action while I was taking part in a practical class, I believed them to have an assistance role, which they do, but I now know that on top of that there is a wider range of other jobs that they also must fulfil.

Although I never doubted their importance, I also never considered the size of the role they play and now I have a better understanding of the tasks that they are required to carry out. 

For example, every single tube (and there are thousands of all different sizes and types) for each lab class must have a printed label on it and the correct volume or weight of solution/solid dispensed into it. The stock solutions are made up by the technical team. As a student, I just assumed the tubes were purchased prelabelled and prefilled and never appreciated all the work put into preparing such a simple thing as a reagent to be used in a practical class.

As a placement student working within the lab technician team, I see the role and importance of technicians in a different light, having experienced the duties that they are required to undertake.

After 4 months of being truly "stuck in" with the technical staff, I am now responsible for a variety of tasks that include weekly legionella checks, maintaining the prep room stock inventory and ensuring the equipment maintenance assigned to me is complete.

Other tasks that technicians are responsible for include daily glass washing and autoclaving (sterilisation of items), to ensure enough glassware is available for classes, and that where required, items are sterilised ready for classes such as those in microbiology.

Another aspect that had never occurred to me about the working day of a technician is the working schedule that they adhere to. They are the first on site, to prepare for morning practical sessions each day, and the last to leave since they have to clear and set up for the labs running on the following day.  

I have a new understanding of the role of technicians in the university and I believe that their contribution within the workplace is greatly underappreciated and underestimated, especially by students. Technical staff have a lot of responsibilities and regularly do a lot of work 'behind the scenes' that people do not know about or even consider.


The academics that preside over the practical classes are usually the focus and students view the technical staff as having a more minor role. As I have now experienced, technicians play a vital role as the labs would not be able to run without all the preparation that they do.

In my view, technicians have a different but equally important role to academics. They possess highly specialised skills and know all the theory behind a practical session and how the lab will run. They can "jump in" and ensure that the lab class keeps running and they can resolve any situations that may arise.